Customer Service Executive - Bukit Batok

Company Description

It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Customer Service Executive (Freight Forwarding) in Cogent Integrated Supply Chain Pte Ltd. The Customer Service Executive will be responsible for handling order processing, shipping documentation and ensuring proper billing for all closed jobs.

1. Manage shipping documentation formalities with regards to Port Authority / Customs / Tradenet.
2. Ensure proper and timely billing / closing for all job files, issuance of credit note, internal expenses report by end of each month.
3. Coordinate day-to-day operations and transactions for freight forwarding and other related activity.
4. Manage job file creation, costing and other data entries in the system.
5. Arrange bookings with carriers / co-loaders and execute all shipping documents, e.g. shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt, export subsidiary certificate, etc.
6. Send pre-alerts and shipping advice timely to customers and agent.
7. Coordinates dispatch of shipping documents to customers and agents.
8. Assist for shipping rate sourcing with various carriers.

Requirements:

1. Minimum Diploma or equivalent qualification in logistics or related field
2. Preferably with 1 year relevant experience in Freight Forwarding/ Logistics industry
3. Good verbal and written skills
4. Attention to detail and ability to manage multiple tasks
5. Experience in the freight forwarding industry is an added advantage

Please indidate in resume current salary, expected salary and the notice period needed to serve current employer

Others:

1. 5-day work week
2. Daily Meal subsidy
3. Medical, dental & insurace benefit
4. 2 way-Transport provided at Jurong East