IT Support Analyst - Geylang

Summary

The candidate will be a key part for the operation that support the applications used in Fullerton Healthcare Group and entities. This individual will track IT support escalation tickets by users, performing L1 & L2 IT investigation on the concern raised by the business users.

Candidate will also be required to perform application review/testing and put-up suggestion to the application team on fix required based on the issues / feedback raised by business users.

• Managing ticketed query system, consistent response of queries and resolutions of the incidents.
• Ensure the daily jobs are executed in timely manner.
• Possessing specialist knowledge of in-house applications and software
• Providing technical support to teams within the organisation, and to external clients when required.
• Involve in various stages of SDLC.
• Responding in a timely manner to service issues and requests
• Maintaining and updating technical documents and procedures
• Prepares technical and user documentation
• Identifying and resolving technical/data issues (when applicable) or escalating to development team for bug fix/improvement change

• Proficient in SQL language.
• Advantageous to have background knowledge of J2EE (batch and Web application).
• Comfortable to work in fast and agile environment.
• Ability to contextualize ideas to others.
• Exceptional verbal and written communication skills.
• Able to work independently or collaborate with inter-department.
• Customer service and relationship management experiences (Listening ability and patience).
• Meticulous and able to commit with agreed timelines.

• Minimum diploma/bachelor’s degree in computer science or equivalent (candidates without educational qualifications but with relevant experience will be considered).
• Open to fresh graduates, candidates with prior experience will be advantageous.
• Strong ability to plan and manage numerous processes and activities simultaneously.
• Able to take initiative, resilient, and resourceful.
• Experienced in problem solving, and able to follow a methodical review process to achieve resolution.

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.