Membership Services Coordinator

Salary: $3300 max

Location: Novena

Job Scope:

1. Member Servicing (Core Focus)

• Serve as the primary point of contact for member enquiries via phone and email, providing accurate and timely advice on membership, accreditation and professional programmes
• Support membership lifecycle activities including admission, renewals, CPE compliance and issuance of certificates
• Conduct call campaigns to support member engagement, renewal and activation goals
• Maintain accurate member records, update the feedback registry, and assist with regular reporting and surveys
• Manage website content related to accreditation matters and support membership administration
• 2. Office Administration Support
• Assist with day-to-day office operations and administrative workflows
• Prepare accounts payable documents: verify invoices, obtain approvals, and submit to Finance timely
• Maintain accurate records, filing systems, and operational documentation
• Liaise with vendors and service providers on administrative matters, including contract administration and payment follow-ups

1. Marketing Support

• Support Brand, Marketing and Communications to produce regular e-newsletters and social media content to drive member engagement
• Support brand consistency across all member touchpoints

1. Cross-Functional Collaboration

Work closely with the Operations Team to ensure seamless service delivery