Membership Services Coordinator

apartmentWHIZ LINK MANPOWER placeToa Payoh descriptionPermanent calendar_month 
Membership Services Coordinator

Salary: $3300 max

5 days work week
9am - 6pm

Location: Novena

Job Scope:

  1. Member Servicing (Core Focus)
  • Serve as the primary point of contact for member enquiries via phone and email, providing accurate and timely advice on membership, accreditation and professional programmes
  • Support membership lifecycle activities including admission, renewals, CPE compliance and issuance of certificates
  • Conduct call campaigns to support member engagement, renewal and activation goals
  • Maintain accurate member records, update the feedback registry, and assist with regular reporting and surveys
  • Manage website content related to accreditation matters and support membership administration
  • 2. Office Administration Support
  • Assist with day-to-day office operations and administrative workflows
  • Prepare accounts payable documents: verify invoices, obtain approvals, and submit to Finance timely
  • Maintain accurate records, filing systems, and operational documentation
  • Liaise with vendors and service providers on administrative matters, including contract administration and payment follow-ups
  1. Marketing Support
  • Support Brand, Marketing and Communications to produce regular e-newsletters and social media content to drive member engagement
  • Support brand consistency across all member touchpoints
  1. Cross-Functional Collaboration

Work closely with the Operations Team to ensure seamless service delivery

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