Toa Payoh - Sales Support Executive (Order Processing & Fulfilment)

They are currently looking for a Sales Support Executive (Order Processing & Fulfilment).

Job Highlights:

• Position: Sales Support Executive (Order Processing & Fulfilment)
• Job Type: Permanent
• Office Location: Kallang Pudding Rd
• Salary & Benefits: Competitive compensation & benefits
• Good training and guidance provided for new hires
• Approachable and friendly nature of the directors and colleagues
• Young and dynamic working environment.

Job Description:

Role & Responsibilities:

The role will be responsible for supporting the sales team through the entire order processing cycle — from order entry and tracking to ensuring on-time order fulfillment. The ideal candidate will have a strong understanding of the order management process and excellent communication skills to liaise with internal teams and suppliers.

Responsibilities:

Order Processing:

• Receive and review customer orders for accuracy, completeness, and compliance with company policies.
• Enter orders into the ERP system ensuring all necessary details are captured.
• Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.
• Work closely with the finance department to confirm payment terms and ensure prompt invoicing
• Monitor order status, provide updates to project team, and escalate any issues as needed.
• Ensure timely procurement of required parts, components, or services for project completion.

Order Fulfillment Coordination:

• Track the status of orders from placement to delivery and ensure timely fulfillment.
• Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.
• Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.

Reporting & Documentation:

• Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint
• Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.
• Ensure that all paperwork is properly completed and filed for future reference and compliance.

Requirements| Skills & Qualities:

• A level/ ITE/ Diploma in IT/Engineering/Audio Visual is preferred or Diploma in any discipline.
• Min 1 year experience in similar role.
• Experience with order management / supply chain management in a project-based company.
• Strong interpersonal skills, such as face-to-face, email, phone-based communication skills.
• Good planning, analytical and problem-solving skills.
• Proficient in MS Office applications especially MS Excel.
• Strong teamwork and collaboration abilities.
• Ability to work independently and take initiative.
• Willingness to adapt to new technologies and processes.
• Expertise in collaboration with internal teams (sales, project, finance, post-sales) and external customers.
• The candidate should be independent, self-motivated, result driven and have a good sense of team working skills.
• Good attitude and possess the willingness to be flexible.
• Adaptable to a fast paced & dynamic work environment
• Fluency in English is required to communicate with their diverse team and stakeholders effectively
• Candidate who can join ASAP, will be given the 1st priority.

Other information:

• AL/ Home Leave & Working hours per week: will be shared with the shortlisted candidates

NB:

• Please contact our Recruitment Manager: Leeza Shaheed (R1770675) for further enquiries about the role at leeza.shaheed@venture-cove.com, recruitemnt@venture-cove.com|and send your updated CV in MSWORD with the following information:
• Nationality, Full name,
• Total yrs.

• Relevant work exp.

• Expected monthly basic salary,
• Latest drawn monthly basic salary,
• Availability,
• Reason for leaving the last three jobs.
• We regret to inform you that only the shortlisted candidates will be contacted.

Venture Cove Pte Ltd (EA License 21C0547|UEN: 202103896W)

138 Robinson Rd, Oxley Tower #12-03, Singapore 068906

Website: http://www.venture-cove.com/