Senior Guest Service Officer
THE OTHR HOTEL (CUPPAGE) PTE. LTD. Toa Payoh Full-time
About the Role
We are looking for a professional and service-oriented Senior Guest Service Officer to join our pre-opening team. You will oversee daily hotel operations, lead the team on shift, and ensure high-quality service delivery. This role requires leadership, problem-solving, and operational oversight to help establish and maintain excellent service standards from the very start.
Key Responsibilities- Ensure smooth, professional, and welcoming front desk operations.
- Address guest inquiries, resolve escalated complaints, and deliver exceptional customer service to enhance guest satisfaction.
- Manage check-in/check-out procedures, room assignments, and special VIP arrangementsto ensure seamless operations.
- Maximize revenue by promoting room upgrades and hotel services, while monitoring occupancy trends daily, weekly, and monthly.
- Compile and review daily operational reports, maintain accurate guest records, and ensure lobby areas are clean and well-presented.
- Collaborate with housekeeping and maintenance teams to ensure rooms are prepared, operational issues are resolved promptly, and overall hotel readiness is maintained
- Manage cashiering functions, including handling payments, reconciling transactions, and ensuring accurate shift closing and reporting.
- Ensure adherence to hotel policies, SOPs, and safety regulations; monitor hotel premises and report any incidents or irregularities.
- Coach and mentor junior staff, support on-the-job training, and assist Management in manpower planning and scheduling.
- Perform any other responsibilities assigned by Management to support hotel operations.
- Minimum 2–4 years of hotel operations experience, with supervisory or shift leader experience preferred
- Strong leadership, organisational, and problem-solving skills
- Service-oriented with the ability to handle guest concerns professionally
- Proficient in Microsoft Office and hotel management systems
- Good command of spoken and written English; additional languages are an advantage
- Able to work rotating shifts, including nights, weekends, and public holidays
- Well-groomed and professional
- Physically able to support operational duties when required
- Training and development programmes
- Career growth opportunities
- Annual Leave
- Flexi Benefit
- Birthday Leave
- Family Care Leave
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Responsibilities:
• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully...
Toa Payoh
Responsibilities
• Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office...
VILLAGE HOTEL CHANGIBedok, 9 km from Toa Payoh
RESPONSIBILITIES
• Greet guests upon arrival and departure and assist with their luggage.
• Collaborate closely with the Front Office team to provide courteous and efficient service to guests.
• Establish rapport with in-house and long-staying...