Senior desktop Engineer - Geylang
ITCAN PTE. LIMITED Geylang Full-time
Job Description for Senior Desktop Support Engineer
Primary Purpose
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.
Responsibilities- Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
ALPHAEUS PTE. LTD.Geylang
Responsibilities:
• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service...
Alphaeus Pte. Ltd.Geylang
Responsibilities:
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant...
Smarthire by SEEKKallang, 3 km from Geylang
Our client is seeking a Desktop Support Specialist (IS) to join their team!
About Our Client
Our client is a premier construction and civil engineering company established in 1959. With the highest BCA grading of A1 for both general building...