Core Engineering, SDLC - Atlassian Product Administration Support, Associate,...
CORE ENGINEERING – DEVELOPER COLLABORATION
The Developer Collaboration team is leading the Atlassian products roll out at Goldman Sachs. The Atlassian Product Support Associate role is more than just a member of the team that is responsible for the management of Atlassian toolset, they are responsible for injecting a “human first, customer centric” mindset into everything we do end-to-end.While primarily focused on Jira and Confluence, this role is heavily influenced by the customer success methodology, AWS technologies, Agile principles, and basic technology project management.
The Developer Collaboration Team partners with internal stakeholders across business units and functional groups globally to drive strategic engineering and collaboration initiatives that deliver end user outcomes, while creating and maintaining an outstanding customer experience, at scale.This means dissecting and translating user business needs and requirements, prioritizing efforts into a product map that is aligned with outcomes, success criteria and measurement.
To put it simply Atlassian Support Associates are the "Creators, Facilitators & Moderators of End User Experience" and are key to creating an environment of transparency, rigor, collaboration, value and speed in the design and implementation of the changes we are driving as a firm.
As part of the developer collaboration team, the individual will work with product management, engineering, and other pillars across the firm to ensure users are getting the most out of the Atlassian product suite.
Responsibilities:
- Manage and maintain configuration efforts across the tool sets and implementation of various plugins and integrations, such as Advanced Roadmaps, Automation for JIRA, JMWE, EazyBI, Zephyr, Gitlab, and other integrations.
- Create workflow and other project customization best practices and documentation.
- Develop and manage Atlassian training program rollout and schedule.
Qualifications:
- Minimum 3 years of JIRA/Confluence administration.
- Will be an engineer at heart, who understands Agile principles and has knowledge of scrum/kanban activities and frameworks.
- Excellent problem solving and process implementation skills.
- Excellent verbal, written, and customer service communication skills.
- A detail-oriented project, motivated, independent, self-starter with the ability to work in a fast-paced environment.
- Previous experience working in the financial industry is a plus.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.Learn more about our culture, benefits, and people at GS.com/careers.
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