Network Engineer L2

Support is provided for a wide range of technologies, including routers, switches, firewalls, IDS/IPS, NAC systems, load balancers, wireless infrastructure, and other related network devices.

• Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability.
• Perform real-time network monitoring and respond promptly to alerts and incidents.
• Troubleshoot and resolve Level 2 network issues within established SLA timelines.
• Escalate complex issues to relevant teams or vendors when required.
• Track, document, and maintain incident records through the ticketing system.
• Prepare incident reports and support post-incident reviews.
• Execute scheduled preventive maintenance activities on network and UPS infrastructure.
• Perform corrective maintenance to restore services and minimize downtime.
• Coordinate with vendors and internal stakeholders during maintenance activities.
• Maintain accurate maintenance records and prepare monthly preventive maintenance reports.
• Provide support for network configuration, implementation, and optimization activities.
• Execute approved network changes in accordance with change management procedures.
• Validate and document configuration changes to ensure compliance and operational stability.
• Assist in network upgrades, migrations, and deployment projects.
• Prepare and submit monthly SLA performance reports.
• Generate monthly network performance and availability reports.
• Produce monthly incident management reports and trend analysis.
• Maintain up-to-date network documentation, inventory records, and operational procedures.

The Network Engineer (L2) will support and maintain the following infrastructure:

• Routers
• Switches
• Firewalls
• IPS (Intrusion Prevention Systems)
• IDS (Intrusion Detection Systems)
• NAC (Network Access Control) Systems
• Load Balancers
• Wireless Infrastructure
• Media Converters
• UPS (Uninterruptible Power Supply) Systems
• Other related network devices and components

• Minimum Diploma in IT and has fundamental knowledge in Network.
• 1 year of experience as a Network Engineer L2
• Candidates with a CCNA certification will have an added advantage.
• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (10:00
• 22:00 hours) & 2nd Shift (22:00
• 10:00 hours).
• Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.