Junior Business Analyst | 24 months contract | Up to $3.9k

1. Understand Business Needs & Improve Processes

• Support the functional and operational aspects of marketing technology (MarTech) and CRM platforms used across digital channels.
• Work closely with business and technology stakeholders to gather, analyse, and document business and functional requirements.
• Translate business requirements into clear functional specifications, user stories, process flows, and system configuration requirements.

1. Team Support to Optimise CRM / MarTech Tools, Support Integrations & Product Enhancements

• Support CRM and MarTech platform operations, including data quality checks, workflows, and configuration changes.
• Support system integration initiatives involving CRM and other enterprise systems.
• Work with internal technical teams and external vendors to support API-based integrations, data mappings, and integration testing.
• Support testing activities such as SIT and UAT, including test case preparation, coordination, defect tracking, and validation of fixes.
• Monitor and troubleshoot operational issues related to CRM, MarTech, escalating issues where necessary.
• Maintain functional, integration, and process documentation, ensuring documentation remains current and accurate.
• Identify opportunities to improve processes, automation, data accuracy, and platform usage across MarTech and CRM tools.
• Support platform enhancements, upgrades, and new feature rollouts in collaboration with internal teams and/or partners.
• Provide ongoing support to business users and act as a bridge between business and technical teams.

1. Team Support to Analytics Platform, integration/implementations and reporting

• Support system integration initiatives involving analytics platforms
• Assist in defining and validating digital analytics and tracking requirements, including GA4 and tag management implementations.
• Monitor and troubleshoot operational issues related to digital analytics tracking and escalating issues where necessary.
• Work with internal and external stakeholders/ partners for accurate and timely analytics report/s generation

Requirements:

• Diploma in Information Technology, Information Systems, Business, or a related discipline.
• At least 1 year of experience in business analysis, CRM operations, MarTech, or related roles.

We regret to inform that only shortlisted candidates will be notified.

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