Senior Product & LiveOps Manager

Position Overview

We are looking for an experienced Senior Product Operations & LiveOps Manager to lead game operations across the full lifecycle, including pre-launch, launch, and live stages. This role will drive user retention, monetisation, and product optimisation through data-driven strategies and cross-functional collaboration.

Key Responsibilities

• Own and execute end-to-end game operations strategy, including version planning and live event management.
• Design and optimise in-game events, systems, and content updates to improve engagement and monetisation.
• Collaborate with Product and R&D teams on feature planning and product iteration.

• Develop and manage user lifecycle strategies, including segmentation and retention optimisation
• Drive VIP engagement and high-value user strategies
• Analyse player behaviour to improve ARPU, retention, and LTV

• Build and manage global player communities (Discord, Facebook, etc.).
• Develop community strategies and manage UGC / player ecosystems.
• Incorporate player feedback into product and operational improvements.

• Define and track key KPIs such as DAU, retention, ARPU, conversion rates.
• Conduct data analysis and performance reviews to optimise game operations.
• Lead event analysis and A/B testing initiatives.

• Work closely with Product, Game Design, Marketing, and Localization teams.
• Coordinate across regions to ensure smooth global operations.

• Bachelor’s degree or above
• 5–8 years of experience in game operations / product operations / live operations
• Experience managing full game lifecycle (launch to live stage)
• Strong understanding of game systems, events, and monetisation mechanics
• Experience working with global or SEA markets
• Strong analytical and problem-solving skills
• Experience in SLG/RPG/MMO Games is preferred