Operations Assistant
Presto Drycleaners Toa Payoh Full-time
Operations Assistant
Company Description
Presto Drycleaners Pte Ltd is one of Singapore’s leading garment care specialists with over 30 years of experience in laundry and dry-cleaning services. We combine technology, operational excellence, and customer-focused service to deliver quality garment care solutions to both consumers and businesses.
We are looking for a motivated and detail-oriented Operations Assistant to support our daily operations and customer service back-end processes. This role is suitable for someone who enjoys problem-solving, working with people, and ensuring things run smoothly behind the scenes.
Key Responsibilities
Quality Control & Garment Inspection- Conduct daily garment inspections for defects such as stains, tears, missing buttons, fabric damage, and other abnormalities
- Record findings accurately in our internal systems
- Review garments after processing to ensure quality standards are met
- Identify and flag items requiring re-processing or special attention
- Check and follow up on garments highlighted by retail outlets
- Support the day-to-day running of operational processes and garment workflows
- Monitor garment movement and ensure completed items progress through the required stages
- Identify operational issues and escalate them for resolution
- Assist in maintaining workflow efficiency and reducing operational bottlenecks
- Match completed orders to the correct customer records
- Investigate and resolve outstanding or missing items using internal systems and CCTV reviews
- Coordinate with outlets and operational teams to ensure timely order completion and dispatch
- Follow up on pending cases and ensure proper closure
- Communicate with customers via WhatsApp regarding defects, garment issues, and order updates
- Coordinate alteration requests and outlet support matters
- Support administrative tasks across customer service, operations, and finance functions
- Handle outlet requests such as stationery and operational support matters
- Assist in documenting and improving operational processes
- Support implementation of new systems and workflows
- Participate in operational projects and process improvement initiatives
- Positive attitude and willingness to learn
- Responsible, punctual, and detail-oriented
- Comfortable using mobile applications, WhatsApp, and computer systems
- Good communication skills in English
- Able to work independently and as part of a team
- Strong problem-solving and organizational skills
- Prior operations or customer service experience is an advantage, but not required
- Competitive salary with annual increment and performance bonus
- Laundry discounts and birthday vouchers
- Structured on-the-job training
- Stable working hours with no late nights
- Career progression opportunities in operations and management
- Friendly and supportive work environment
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