Senior Associate, Digital Transformation Business Analyst, Group Ops Capability

Senior Associate, Digital Transformation Business Analyst, Group Ops Capability Centre (GOCC), Group Operations - (WD74935)

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

• Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience.
• Ensure smooth delivery of Contact Centre system enhancements in Banking (such as CRM and telephony) and fixes through comprehensive testing.
• Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.

• Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.
• Good understanding of Software Development Lifecycle (SDLC)
• Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc.
• Experience in Agile Project Management and Customer Service is preferred.
• Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.
• After office hours and weekend/PH work are expected to support releases during off-peak hours.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.