IT Application Support Engineer | Contract - Geylang

Responsibilities:

• Develop, maintain, and continuously improve IT documentation, including support procedures, configuration records, system guides, and knowledge base articles
• Deliver 1st and 2nd line support for applications (e.g., ERP, HRIS, CRM)
• Manage application-related incidents and service requests using the IT ticketing system
• Investigate and resolve recurring application issues; escalate to vendors if required
• Configure and maintain application settings, user roles, and permissions
• Perform system testing and validation during patches, upgrades, and changes
• Conduct training for end-users on business applications and IT tools
• Monitor application performance and assist in troubleshooting performance-related issues
• Collaborate with the IT System Engineer on infrastructure-related dependencies
• Participating in IT and business projects involving application support and implementation
• Support minor infrastructure tasks (e.g., network troubleshooting, account setup) when needed
• Ensure compliance with IT policies, data security, and internal standards

Technical Knowledge:

1. Familiarity with SSRS (SQL Server Reporting Services) reporting tools for generating or troubleshooting business reports
2. Familiarity with Active Directory, user account setup, and Windows-based systems is an advantage
3. General understanding of network/infrastructure basics (for backup support of infra engineer) is an advantage

Interested candidate please click "APPLY" to begin your job search journey.

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• RCB No. 202233837K