Supply & Demand Planner (3-years contract)

About this role

This 3-years contract enjoys the same comprehensive benefits as our permanent employees, including AWS, performance bonuses, hybrid work arrangements, medical coverage, and flexi benefits.

You can view more on our website: https://www.krisshop.com/en/store/batik-label

The position requires skills in End-to-End Demand Forecasting & Supply Planning, OTB Management and Inventory Lifecycle Management. KrisShop is a direct subsidiary under SIA Group; we are in the very dynamic travel retail and e-commerce space.

This is a Senior Executive role, which reports to an Assistant Manager.

1. Channel Demand Planning & Forecasting

• Convert approved demand plans into supply requirements (inventory, capacity, SKU/service availability depending on business context).
• Support allocation decisions across channels/regions based on priority rules, sell-through, and commercial targets.
• Monitor supply constraints, backorders/shortfalls, and propose mitigation plans (re-allocation, substitutes, phase-in/out timing, expediting).

1. OTB (Open to buy) Planning & Governance

• Support Channel Sales Manager with buy recommendations (what to buy, when, and for which channel), highlighting risks/opportunities.
• Enforce governance: approval workflow, spend controls, audit trail of assumptions/changes.
• Own day-to-day OTB tracking: planned vs. committed vs. spent vs. remaining, by channel/category/period.

1. Supply Planning, Buying Support & Replenishment

• Translate demand into purchase plans / replenishment plans considering lead time, MOQ, pack size, supplier capacity, and inbound schedules.
• Create/maintain replenishment parameters (min/max, safety stock, reorder points) tailored by channel and item criticality.
• Monitor PO lifecycle: placement, confirmations, shipment, receipt; resolve exceptions and propose expediting or substitutions.
• Monitor supplier delivery performance and expedite/adjust orders when needed.

1. Inventory Allocation & Availability Management (Multi-Channel)

• Recommend inventory allocation rules across channels (ecom/inflight/corporate/staff shop/internal) based on sell-through, priority, profitability, and commitments.
• Manage exceptions: stockouts, short shipments, damaged stock, late arrivals; propose substitutions or reallocation.
• Maintain healthy stock position: prevent overstock, slow-movers, and obsolescence, especially for seasonal/campaign items.

1. Inventory Health, Ageing & Exit Strategy

• Manage weeks of cover, turns, ageing, slow-movers and obsolescence risk.
• Manage new item introductions, transitions, and end-of-life plans (sell-through, markdown/clearance, staff shop liquidation where relevant).
• Support the planning of markdown/clearance (e.g., shift to staff shop, bundles, channel transfer) to protect bottom-line profit and reduce write-offs.
• Plan phase-in/phase-out for range refreshes and seasonal programmes to avoid stranded inventory

1. Performance Reporting & Business Reviews

• Produce weekly/monthly dashboards: sales vs forecast, inventory cover, OTB utilisation, inbound/outbound, availability and constraints.
• Support “gap-to-target” analysis and recommended actions (buy more/less, rebalance, promo levers, channel shifts).
• Prepare materials for business reviews and management reporting.

1. Master Data / Systems / Process Improvement

• Maintain planning master data (product/channel hierarchy, lead times, MOQ, calendars) and ensure data accuracy.
• Improve planning processes, reporting automation, and standard operating procedures.

1. Stakeholder & Vendor/Partner Coordination

• Liaise with internal operations/logistics/warehousing teams and external partners to ensure on-time availability and fulfilment.
• Manage exceptions and escalations affecting channel deliveries/availability.

1. Team/Role Expectations

• Operate independently on forecasting cycles and planning reviews
• Drive cross-functional alignment and communicate clearly to sales, production team and ops stakeholders.

• Detail-oriented with strong governance mindset (controls, audit trail, documentation).
• Comfortable operating in ambiguity and handling frequent changes (campaigns, supply disruptions, priority shifts).
• High integrity and accountability due to budget (OTB) and stock risk and inventory ownership.

• Degree in Supply Chain, Business, Engineering, Analytics, or related field.
• At least 3–5+ years in demand planning / supply planning / inventory planning / merchandising planning / replenishment (multi-channel retail or FMCG/consumer goods preferred).
• Hands-on experience managing owned inventory and OTB (Open-to-Buy) budgets is a must
• Exposure to cross-functional planning (sales/marketing/finance/procurement/warehouse) and cadence routines (e.g., S&OP/IBP) is an advantage.

• Strong understanding of GM% / gross profit, markdown impact, sell-through, and price-volume trade-offs.
• Strong capability in forecasting and demand planning (seasonality, promotions, new launches, lifecycle/phase-out).
• Solid inventory management knowledge: safety stock, reorder points, weeks of cover, turns, ageing/slow movers, allocation logic.
• Competent in OTB governance: plan vs commit vs actual tracking, mix management, spend controls, approval discipline.
• Understanding of procurement and supplier management concepts: lead times, MOQ, pack sizes, inbound planning, PO tracking, OTIF.

• Advanced Excel (pivot tables, lookups, Power Query; basic modelling).
• BI tools (Power BI/Tableau) preferred.
• Planning/ERP systems is mandatory

• Strong analytical thinking: identify drivers, isolate issues (forecast error, stockouts, excess), quantify impacts and trade-offs.
• Commercial mindset: understands sales targets, margin impact, service levels, and working capital constraints.
• Able to do scenario planning (best/base/worst) and convert analysis into clear recommendations.

• Confident communicator with sales-led stakeholders; able to challenge assumptions constructively.
• Strong coordination and follow-through across Sales, Marketing, Finance (OTB), Warehouse/3PL.
• Able to work independently, manage deadlines