Account Executive / Account Manager

You are an Account Executive / Manager:

Relationships built on mutual trust and respect. Internally, you are also the client’s brand guardian ensuring they get the very best from the Carbon experience.

Your responsibilities are (but not limited to):

• Supporting your line manager through taking and challenging creative briefs from clients on major scopes of work while demonstrating the ability to independently take briefs on smaller projects
• Effectively communicating creative briefs to creative and project teams ensuring they understand the clients brand(s), business, audiences and objectives
• Acting as key contact for designated clients offering project update/reports, understanding and internally communicating changes to clients’ needs and projects, internally communicating client feedback in a constructive manner.
• Managing non business critical client issues/problems directly and escalating more complex client issues to management.
• Confidently challenging clients opinions and viewpoints when necessary to help manage expectations and positively influence outcomes but only when there is logic and rationale to do so.
• Supporting project/production team when needed through project planning and management.
• Working with the creative strategist and wider creative team to build client, audience and market insights which can be used to inform creative solutions.
• Acting as ‘Brand Guardian’ for the client ensuring creative and project teams deliver solutions that meet the agreed upon needs and objectives of the client
• Staying informed of trends, innovations and opportunities in the creative content space to inform the creative and wider business while enabling Carbon to foresee opportunities to grow and evolve.
• Maintaining the highest of standard of excellence in all aspects of your role and ensure consistency in those standards at all times
• Contributing to new and existing business pitches. Working collaboratively with creative and project teams to convert business opportunities.
• Championing and upholding the culture of the Carbon business through work ethic, integrity and being a voice of positivity at all times.