Regional Contract Key Account Manager

Over 150 customers worldwide place their trust in the quality work and expertise of Lufthansa Technik’s Engine Services division.

Lufthansa Technik is currently seeking highly capable candidates for the position of Regional Contract Key Account Manager, based in Singapore, for our customers across Asia Pacific. This position falls within Segment Engine Services of Lufthansa Technik and will be responsible for:

• Developing and implementing measures to increase customer satisfaction
• Systematically building customer loyalty. Identify upselling potential with existing customers, create acquisition and technical documents for negotiations with customers. Initiate and support sales campaigns and marketing initiatives.
• Providing professional leadership to the Key Account Managers in the region and ensure collaboration, working methods and knowledge transfer between the Key Account Managers.
• Supporting key customers to the Engine Services business and be responsible for the necessary coordination of the segments’ services.
• Independently, and with the necessary support from other roles and segments, drive the conceptual and strategic development of customers, taking into account the operational degrees of freedom.
• Accountable for revenues and results (at customer contract level), as well as securing and growing sales and contribution margins. Manage contracts within the framework approved by the Board. Monitor business plans, take responsibility for risk management.
• Establishing and ensuring service provision (in accordance with the contract), identify potentials for improvement and derive measures for optimization together with the internal interface areas (e.g. production, accounting, engineering, material planning) as part of program planning.
• Independently prepare, review, co-ordinate (inter-departmentally) and negotiate proposals and business plans for contract adjustments (preparing Board proposals as appropriate).
• Taking responsibility for initiating product development topics; actively support key change processes (overarching/strategic).
• Perform special tasks; participate in or lead projects
• All other duties as assigned or required

• University degree, preferably in Engineering, Business or equivalent
• At least 10 years of professional experience as a Key Account Manager in aviation and in the Engine MRO business
• Excellent existing network with Engine OEMs and Airlines in the Asia Pacific region
• Good knowledge of Contract Engineering and technical understanding
• Experienced with big customer accounts and its processes, of internal processes and interrelationships in the field of engine maintenance
• Excellent customer service and negotiation skills with a customer-focused attitude and strong ability to build and maintain strong customer relationships
• Possess a strong character with the distinction to develop and drive business and customer relationships forwards
• High degree of intercultural competency and strong understanding of Asian cultures
• Like working with people, solving problems, and developing yourself by being challenged in your day-to-day work
• Ability and self-driven motivation to adapt and solve complex challenges and new ways of business
• Ability to represent Lufthansa Technik in a consistent and professional way
• Excellent written and spoken English
• Knowledge of an Asian language or German is advantageous
• Able to travel to Germany and extensively within the Asia Pacific region

If this is you, please send us your detailed resume, including your current and expected remuneration. We regret only shortlisted candidates will be notified.