Assistant Customer Service Manager (3PL)

apartmentAdecco placeGeylang scheduleFull-time calendar_month19/7/25

The Opportunity:

Adecco is partnering with a global leader in logistics and supply chain solutions. The company provides end-to-end services across industries such as automotive, healthcare, and technology, specializing in air, ocean, ground, and contract logistics.

They are currently looking for a Assistant Customer Service Manager (Export - Ocean) to join their dynamic and inclusive team. This role offers a great opportunity to grow your career with a forward-thinking organization that values innovation, collaboration, and customer focus in shaping the future of logistics.

Permanent and stable opportunity
Location: Alps (Transportation provided at Sengkang, Tanah Merah, Ang Mo Kio, Tampines and Bedok)
Work days: 5.25days, Monday
Friday (8:30am
6pm),- Alt Sat (9am
1pm)
Salary up to $6000 + AWS + VB

The Job

Lead and mentor the Customer Service team to ensure smooth daily operations and excellent customer experience.
Liaise with customers and stakeholders on SOPs, special projects, and service requirements.
Handle escalations effectively, implementing corrective and preventive measures promptly.
Monitor and report customer KPIs, identifying areas for improvement.
Negotiate rates with carriers and provide competitive quotations to customers and overseas offices.
Review and analyse P&L performance and cost efficiency of operations.
Support recruitment, onboarding, and training of team members to build a strong and capable team.

The Talent:

Min. 8 years of professional experience in the freight forwarding industry.
Proficiency in import/ export documentation will be advantageous

Next Steps:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to [email protected]
Apply here and contact us to follow-up.
Permanent and stable opportunity
Location: Alps (Transportation provided at Sengkang, Tanah Merah, Ang Mo Kio, Tampines and Bedok)
Work days: 5.5 days, Monday
Friday (8:30am
6pm), Sat (9am
1pm)
Salary up to $4000 + AWS + VB

Chua Wei Ling
Direct Line: 8126 9981
EA License No: 91C2918

Personnel Registration Number: R2197152

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