Operations Manager - Bukit Batok
CSP MAINTENANCE PTE LTD Bukit Batok Full-time
Job Description and Responsibilities
- Recruit, train, assign, schedule, coach, counsel, and discipline employees
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Accomplish operations and organization mission by completing related results as needed
- Manage staff levels, wages, hours, contract labor to revenues
- Manage relationships with clients
- Review and approve all operational invoices and ensure they are submitted for billing or payment
- Serve as primary point of contact when there are clients issues related to equipment quality, customer service, or accidents and mishaps on-site.
- Communicate clients’ issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with Operations Director and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- critical thinking and strong problem-solving capability
- planning and organizing
- decision-making
- communication skills
- persuasiveness
- influencing and leading
- delegation
- conflict management
- adaptability
- stress tolerance
- team work
- Bachelor’s degree in operations management or related field.
- Experience in management, operations, and leadership.
- Minimum 5 years cleaning experience in commercial building.
- Ability to build consensus and relationships among managers, clients, and workers
- Excellent communication skills.
BEC Group of CompaniesBukit Batok
injuries and near misses.
• Any other tasks/responsibilities as assigned by Management
Requirements and skills
• Proven work experience as Project & Operations Manager or similar role.
• Knowledge of organizational effectiveness and operations management...
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Job Description & Requirements
The "Terms of Reference" for the Operations Manager outline the key responsibilities and duties of this role, including:
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• Make important policy, planning...
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At NORDEN, we are committed to facilitating global trade and equipping our operators to contribute meaningfully each day.
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