Restaurant manager - Toa Payoh - ref. p37808823

Job Description & Requirements

Position Summary: As a Restaurant Manager for our Chinese restaurant, you will be responsible for overseeing all aspects of restaurant operations, ensuring the highest level of customer satisfaction, and managing a team of staff members. This role requires a commitment to working on weekends and public holidays to maintain smooth restaurant operations during peak periods.

Key Responsibilities:

1. Operational Management:

• Ensure the smooth day-to-day operations of the restaurant.
• Oversee staff scheduling, including weekend and public holiday shifts.
• Monitor and maintain high standards of food quality, service, and cleanliness.
• Manage inventory levels and order supplies as needed.

1. Customer Service:

• Provide excellent customer service and ensure a positive dining experience for all guests.
• Address customer feedback and concerns promptly and professionally.
• Train and supervise staff to deliver outstanding service.

1. Staff Management:

• Recruit, train, and develop restaurant staff, including servers, kitchen staff, and support staff.
• Conduct regular performance evaluations and provide coaching and feedback.
• Create and maintain a positive and motivated work environment.

1. Financial Management:

• Monitor and manage restaurant expenses, including labor and food costs.
• Prepare and manage budgets, financial reports, and forecasts.
• Implement strategies to increase revenue and profitability.

1. Menu and Quality Control:

• Collaborate with the chef to develop and update the restaurant's menu.
• Ensure consistency in food quality, presentation, and portion sizes.
• Conduct regular quality checks and address any issues promptly.

1. Health and Safety:

• Ensure compliance with all health and safety regulations and food safety standards.
• Conduct regular inspections to maintain a safe and clean dining environment.
• Train staff on safety protocols.

1. Marketing and Promotion:

• Develop and execute marketing strategies to attract and retain customers.
• Plan and organize special events, promotions, and marketing initiatives.
• Engage with the local community to build the restaurant's reputation.

1. Administrative Tasks:

• Handle administrative duties, including payroll processing, record-keeping, and reporting.
• Manage reservations, customer inquiries, and booking arrangements.
• Maintain accurate records of sales and expenses.

Qualifications:

• Proven experience as a Restaurant Manager, preferably in a Chinese restaurant or a similar dining establishment.
• Strong leadership and interpersonal skills.
• Excellent problem-solving abilities and the ability to handle challenging situations calmly and professionally.
• Familiarity with restaurant management software and financial tools.
• A passion for delivering exceptional customer service.
• Flexibility to work on weekends and public holidays as needed to support restaurant operations.

EA License ID :18C9520

EA Registration ID :R1765753