Bukit Batok - Sales & Customer Support Coordinator (Industrial)

We are seeking a dedicated and proactive Customer Service & Sales Coordinator to be part of our growing team at Sunlink Engineering. Specializing in metal fabrication and engineering solutions, we serve a diverse range of industrial clients across various sectors.

In this role, you will act as the key liaison between our customers and internal departments. Your main responsibility is to ensure a smooth sales process—from handling customer inquiries and preparing quotations to coordinating order deliveries and providing after-sales support.

Key Responsibilities:

• Manage and coordinate customer sales orders from quotation to delivery, ensuring documentation is complete, accurate, and in compliance with company procedures.
• Liaise with internal departments — including sales, production, logistics, and engineering — to ensure clear communication and timely order fulfilment.
• Liaise with production and project teams to monitor stock levels, production schedules, and delivery timelines.
• Assist in preparing accurate quotations and job sheets, especially for custom fabrication jobs, process sales orders from quotation to delivery, ensuring accuracy in order details and customer requirements.
• Maintain and update customer records, pricing databases, and inventory levels using ERP or internal systems.
• Provide timely and professional responses to customer inquiries, including delivery updates, technical clarifications, and post-sales support.
• Support the sales team with administrative tasks such as generating reports, preparing meeting materials, and tracking sales performance.
• Collaborate with the quality team to ensure sales and delivery processes comply with ISO standards (e.g., ISO 9001), including documentation, traceability, and quality procedures.
• Help ensure internal documentation and processes related to sales orders, customer complaints, and corrective actions meet audit and compliance requirements.
• Contribute to the continuous improvement of sales coordination processes, aiming to enhance efficiency and customer satisfaction.

Requirements:

• Diploma or Degree in Engineering (Mechanical, Manufacturing, or a related field).
• 3–5 years of experience in a sales coordination role, preferably within a manufacturing or metal fabrication environment.
• Strong organizational, coordination, and communication skills.
• Able to work independently and collaborate effectively across departments.

About us

Sunlink Engineering Pte Ltd is a leading provider of industrial engineering solutions. With over 20 years of experience, we have built a reputation for delivering high-quality products and exceptional customer service. Our team of dedicated professionals is committed to helping our clients achieve their business goals through innovative engineering solutions.

Apply now to become a part of our dynamic team!