Executive/ Senior Executive, Wellbeing & Care

Purpose of Job

The role ensures smooth programme implementation, meaningful participant engagement, and effective coordination with volunteers and partners to achieve intended wellbeing and family strengthening outcomes.

Senior Executives take on greater ownership of programme planning and delivery, stakeholder coordination, and volunteer supervision. They also contribute to programme improvement by identifying ground insights and resolving operational challenges.

Job Requirements

• Coordinate and deliver children and family initiatives under the Family Enablement portfolio, including childminding services, children’s holiday engagement activities, and family enrichment programmes such as parenting sessions.
• Support programme planning, logistics coordination, facilitator engagement and session delivery to ensure safe, engaging and well-run activities for families and children.
• Maintain child-safe programme environments and ensure adherence to safeguarding policies and procedures.

• Build rapport with participating families, caregivers and children, supporting a welcoming and supportive programme environment.
• Conduct basic participant registration, intake and follow-up with families where appropriate.
• Support women caregivers in navigating relevant YWCA programmes and resources.
• CaregivHER Programme Support
• Provide operational and programme support to the CaregivHER Programme, including session coordination, participant engagement and volunteer support where required.

• Coordinate volunteers supporting programme activities, including childminding volunteers and CareHER volunteers.
• Liaise with facilitators, community partners and referral agencies to support programme implementation.

• Maintain accurate programme records, attendance tracking and participant data.
• Administer surveys or outcome tools and support reporting requirements.
• Manage programme logistics, procurement and documentation.

• Take greater ownership of programme planning and implementation for children and family initiatives.
• Supervise volunteers or junior staff during programme delivery.
• Contribute to programme improvements and development of new family support initiatives.

• Diploma or Degree in Social Work, Psychology, Early Childhood, Community Development, Family Studies, or a related field.
• 1–3 years of relevant experience in programme coordination, community programmes, family services, caregiving support or social service work.
• Experience working with women, families, children or community groups will be an advantage.
• Strong organisational and coordination skills with the ability to manage programme logistics and multiple tasks effectively.
• Good interpersonal and communication skills, with the ability to build rapport with participants, families, volunteers and community partners.
• Comfortable facilitating or supporting group sessions, family activities or community engagement programmes.
• Able to work independently while contributing effectively within a team environment.
• Proficient in basic administrative work, data tracking and programme documentation.

• At least 3–5 years of relevant programme management experience.
• Experience managing programme delivery with greater ownership, including stakeholder coordination and volunteer supervision.
• Ability to identify operational issues, contribute to programme improvements and support the development of new initiatives.

Competencies

• Understanding of community programmes, family services or caregiver support.
• Basic awareness of family dynamics, caregiving challenges and child-safe practices.
• Familiarity with programme monitoring, documentation and safeguarding requirements in social service settings.

• Programme coordination and event management.
• Participant engagement and facilitation for small groups or family activities.
• Volunteer coordination and stakeholder communication.
• Administrative and data management skills, including maintaining programme records and reports.

• Empathy and sensitivity when working with women caregivers, families and children.
• Strong organisational ability and attention to detail.
• Adaptability and problem-solving in community programme settings.
• Collaborative mindset and ability to work with diverse participants and partners.

• Ability to plan and manage programme delivery with greater independence.
• Ability to guide volunteers and support stakeholders.
• Ability to identify operational improvements and contribute to programme development.