Key Account Manager (FMCG)
DKSH Jurong West Full-time
Job summary
We are seeking FMCG Key Account professionals experienced in Modern/Supermarket/Take home channels. You will lead sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth.
General Responsibilities- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Lead and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Set specific action plans for each team member to support their achievement of the team key performance indicators. Lead regular reviews to ensure progress and alignment towards overall goals
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Gain approval from internal DKSH functions, and agreement from customers, to execute 5P activities within established commercial guidelines
- Lead systematic post-evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers
- Review customer account reports and analysis. Recommend sales/promotional activities to enhance performance
- Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques, tools and information systems
- Develop and build long-term strategic relationships with key customers to achieve business objectives
- Collaborate with cross-functional leaders (e.g. in Trade Marketing, Field Marketing and Supply Chain Management) to ensure alignment of strategies and process
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
- Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods for Super/Hyper (DFI, Fairprice, Shengsiong) or Western Pharma channels (Guardian, Watson's)
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
- Demonstrate advanced negotiation skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
- Degree in Sales/Marketing, or related fields
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of our employees and we aim to achieve that by creating a culture that inspires and empowers.
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