Permanent Part Time Customer Care Executive - Toa Payoh

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines.

Customer Care Executive

Our Customer Care Executives are the heart of our studio community. While most people are still hitting snooze, you’ll be preparing the studio for the day ahead. As the first face our clients see and the last voice they hear, you’ll create those small moments that make Jal feel like home.

• Manage customer enquiries through all channels
• Provide exceptional customer service, welcoming both new and returning members and guiding them through our studio policies
• Engage with existing members to build relationships and ensure their continued satisfaction
• Maintain general housekeeping and tidiness throughout the entire studio
• Ensure operational readiness of front desk areas, practice rooms and toilets at all times
• Administrative duties and familiar with Microsoft and Google Sheets

• Sending Personalised Welcome Message
• Introduce yourself, share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc
• Engage and build rapport to gather early feedback and provide support

• Personalised Check-in message after renewal
• Review members attendance & frequency
• Check in with members who stop coming regularly
• Offer suspension for medical or travel reasons
• Offer Jal Care kit for medical suspension
• Track and prepare Birthday Cards

• Natural warmth, genuine personality and enthusiasm for wellness
• Exceptional customer service skills with attention to detail
• Self-motivated and able to work independently
• Meticulous eye for maintaining our studio standards
• Strong team player
• Eagerness for continuous learning
• Able to handle toilet/shower hygiene as part of studio maintenance
• Able to do mats Sanitising and studio upkeep. Free from dust and hair on the floor

• Mon - Fri 7am - 1pm or 4.30pm - 9.30pm
• Weekends/PH from 8am to 5.30pm
• 5-6 days requirements including 1 Sunday

Training will be provided.

Only applied if you are able to commit to the hours and willing to move around different locations