Geylang - Global Account Manager
And the more we connect, the better life on Earth becomes. Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit workingatdhl.com.
DHL Express has been ranked No.1 Best Workplaces in Singapore by the Great Place to Work Institute since 2020.
Here at DHL Express Singapore, we are an employer of choice, a recognized top employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 1.500 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognized brands across the globe.
We are looking for a Global Account Manager. Reporting to the Senior Manager, Industry Development, you will lead the profitable development of global accounts by positioning DHL as a strategic business partner and delivering agreed programs through a team drawn from across the DHL network.You will also participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales and portfolio. In addition, you will provide customer account revenue and activity reporting as required by the management team.
Your Tasks- Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
- Drive sales improvement through regionally harmonized processes.
- Establish clear understanding of customer expectations and requirements.
- Lead and manage customer presentations and proposals.
- Plan & co-ordinate activities and programs to retain and develop sustainable sales revenue.
- Develop and manage after-sales strategy for each of the designated account customers.
- Provide customer-oriented service at all times relating to specific sales and customer expectation issues.
- Contribute to the regional bidding or RFQ process when requested.
- Develop Life Sciences & Healthcare, Medtech service and products for existing customers and new accounts.
- Minimum 5 years of experience of account management/ development and corporate consultative/ solution-based sales experience in a service-related industry.
- Familiarity with the International Express/ Air Transportation industry for Life Sciences & Healthcare industry will be strongly preferred.
- Experience in Life Sciences and/or medical device/ pharmaceutical industry with healthcare regulations knowledge will be an added advantage.
- Strong teamwork / collaboration skills.
- Excellent communication, presentation, networking and interpersonal skills.
- Degree in Business or related discipline.
- Strong career support in an international environment.
- Multifarious benefit program.
- Access to comprehensive learning programs.
What’s Next
If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!