Student Advisor

1. year contract role

Rostered working time:

• 8.30am to 6.00pm
• 10.00am to 7.30pm

• Assist students with general inquiries at the Student Services Hive Counter (scheduled roster).
• Manage course-related email and phone inquiries based on assigned course portfolio.
• Provide coverage for the Student Services Concierge Counter during exigencies.

• Establish multi communication channels and maintain strong relationships with student cohorts. Disseminate information to students via established multi communications channels
• Disseminate essential course information, including start dates, exams, and assessments.
• Provide course counselling to students transferring to new programs.
• Address general candidature, course pathways, and administrative queries.
• Collaborate with the Student Success Office on student, career, and industry engagement activities.
• Support academics in organizing Student Staff Liaison Committee (SSLC) meetings
• Actively participate in student engagement activities by either joining as a participant, leading the activity, or serving as a staff mentor for events.
• Develop and implement initiatives to enhance student engagement.
• Provide guidance and support to students to ensure a comfortable, reassuring, and enriching learning experience.
• Collaborate with faculty, student organizations, and other stakeholders to promote student involvement and well-being.
• Supporting the Deputy Director and Manager in organising student orientation and yearly graduation.
• Working with the Staff Mentor and Faculty Advisor, support and provide advice / guidance to the CU Student Club in organizing student events throughout the year, monitoring the deliverables of the Student Club.

• Coordinate with the admissions team on offer packs, cohort matters, and matriculation.
• Liaise with course consultations and country managers for any student cohort enrolment matters
• Process student transactions for re-module, deferment, exemption, transfers, and withdrawals, ensuring accurate status updates in the Student Management System (SMS)
• Address and resolve student inquiries/feedback by coordinating with internal and external stakeholders, including the University.
• Schedule academic intervention and support, where required
• Ensure students are registered on e-attendance system and Blackboard, where required.
• Reconcile enrolment numbers and collection of revenue.
• Follow up on outstanding payments, late fees, financial issues, and instalment requests.·
• Prepare and ensure accuracy of reports for royalty payments to the University
• Maintain up-to-date student status records in SMS and inform the University of any change.
• Foster strong relationships with the Academic Partnership Unit (APU) for course-related administrative matters

• Support ad hoc projects and tasks as required.

• Degree in any discipline. Diploma holders with relevant experience are welcomed to apply too
• 1 to 5 years of relevant working experience in the Private Education Industry is preferred
• Strong customer orientation
• Strong leadership and people management skills
• Creative and resourceful in problem solving
• Meticulous and self-motivated
• Able to work under pressure in fast-paced work environment
• Excellent verbal and written communication skills
• Willing to work on weekends when required for events such as graduation ceremonies and open houses