Customer Service Coordinator | UP$3200 | 3 Months to Perm - Toa Payoh
Job Details:
Duration: 3-months contract to permanent, depending on performanceLocation: Toa Payoh (walkable from Toa Payoh MRT)
Salary: Up to $3200
As a Customer Service Coordinator, you will play a critical role in ensuring smooth service delivery by managing customer enquiries, coordinating field operations, and supporting service order processing. This position offers a pathway to a permanent role for individuals who demonstrate excellence and commitment.
Responsibilities:
- Manage incoming customer calls and service requests, ensuring accurate registration and prompt resolution.
- Assign and dispatch Field Service Engineers (FSE) based on service needs and team coordination.
- Create service work orders and manage spare parts ordering and dispatch.
- Plan and coordinate preventive maintenance schedules with customers and engineers.
- Prepare quotations for services and spare parts; manage quotation approvals and customer follow-ups.
- Process customer purchase orders and support invoicing activities.
- Maintain service records and documentation for audit purposes.
- Support logistics coordination including spare parts delivery, warehouse activities, and shipment tracking.
- Ensure compliance with operational standards and escalation protocols.
Requirements:
- 1 to 3 years of Order Processing and/or Sales Operations experiences
- Knowledge of Microsoft office tools (especially Excel & Word)
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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