Changi - Technical Support Executive

Responsibilities:

• Write clear and concise technical reports on product quality and performance.
• Document findings, corrective actions, and improvements.
• Create reports on product testing, inspections, and audits for internal and external stakeholders.
• Communicate with suppliers to resolve product-related issues.
• Coordinate with suppliers to ensure the timely resolution of quality concerns and non-conformances.
• Provide feedback to suppliers on quality performance and collaborate on quality improvement plans.
• Investigate product issues and defects, including root cause analysis and corrective actions.
• Perform product testing, analyse data, and identify trends or recurring issues.
• Work with the R&D and production teams to implement corrective measures for quality defects.
• Assist with implementing and maintaining quality standards, procedures, and processes.
• Suggest and implement improvements for quality assurance processes.
• Participate in internal audits and inspections to ensure adherence to quality standards.

Requirements:

• Diploma/Degree in Engineering (Mechanical, Electrical, or related field).
• Strong knowledge of quality control processes, product testing, and defect analysis.
• Proficient in technical report writing and communication.
• Experience with supplier management and resolving product quality issues.
• Strong problem-solving skills and familiarity with root cause analysis techniques.
• Proficiency in quality management systems. E.g ISO 9001
• Familiarity with quality software tools. E.g SAP