(Senior) Operations Executive (Facilities Services)

The ideal candidate is a dependable leader with strong problem-solving skills, and able to communicate effectively with staff and clients to build strong working relationships.

Responsibilities:

• Oversee daily cleaning operations, ensuring on-time delivery of services that meet company and clients’ standards.
• Manage site supervisors/cleaners for efficient service delivery, including manpower and resource allocation, scheduling, attendance taking etc.
• Supervise, train, and motivate staff to perform at their best and adhere to company policies and safety procedures.
• Build relationship and network with clients, addressing inquiries/complaints and ensuring high levels of satisfaction.
• Conduct checks and safety risk assessments.
• Resolve all matters/incidents on site, e.g., conflict management and service recovery, preparation of incident reports.
• Manage and track operational budgets, including cost-effective inventory management.
• Ensure the proper maintenance and functioning of cleaning equipment/tools.
• Prepare regular management reports on operation matters.
• Other ad-hoc duties assigned.

Requirements:

• Minimum Diploma in Facilities Management or related field.
• Experience in cleaning/facilities management industries would be advantageous.
• Must have Class 3/3A driving license.
• Must be flexible to work weekends and early hours.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Possess basic financial knowledge.
• Excellent communication and interpersonal skills.
• Excellent time management, able to work in a fast-paced environment with minimum supervision.
• Strong leadership and problem-solving skills, able to work well both independently and in a team.