Registrar and Quality Assurance Manager (Full Time)

Reports to CEO / Executive Director and management on student administrative matter. Responsible for ensuring the institution complies with regulatory requirements such as the SkillsFuture Singapore frameworks (EduTrust & ERF), while overseeing the Registrar’s Office to ensure accurate student records, academic processes, and audit readiness.

1. Quality Assurance & Compliance

• Act as Management Representative (MR) for EduTrust compliance
• Ensure adherence to Private Education Act (PE Act), EduTrust Certification Scheme, Enhanced Registration Framework (ERF)
• Lead preparation of Policy & Operations Manuals (POMs), Corrective Action Plans (CAPs), Audit documentation
• Conduct internal audits & management review meetings
• Track regulatory updates and ensure implementation across departments
• Drive continuous improvement of Quality Management System (QMS)

1. Registrar Office Management

• Oversee full student lifecycle administration:
• Enrolment / contracts
• Attendance tracking
• Academic progression
• Graduation & certification
• Ensure accuracy and integrity of student records
• Approve transcripts, reports, and official documents before release
• Manage timelines for:
• Academic reporting cycles
• Examination records
• Student status reporting

1. Documentation & Data Governance

• Maintain proper document control system (versioning, retention)
• Ensure audit-ready records at all times
• Ensure compliance with PDPA
• Monitor data accuracy across systems (e.g. CRM/SIS)

1. Policy Development & Process Improvement

• Develop and review - Academic policies, SOPs for Registrar & QA processes
• Standardise workflows across departments
• Identify gaps from audits and implement improvements
• Use data insights to improve student experience and compliance standards

1. Staff Training & Stakeholder Support

• Conduct internal training on EduTrust requirements and Compliance procedures
• Guide departments on audit readiness
• Liaise with regulators, auditors, and external stakeholders

• Bachelor’s Degree (Business / Education / Management)
• 5–7 years in:Education administration / RegistrarQuality assurance / compliance
• Strong knowledge of:EduTrust & ERFPrivate Education Act
• Skills - Audit & documentation, Analytical & detail-oriented, Policy writing, Stakeholder management