Order Management Analyst (Customer Service)
Allied Container Services Pte Ltd Bukit Merah Full-time
JOB SUMMARY
The Order Management Analyst is responsible for managing the end-to-end order process, from order receipt to delivery. This role ensures that all customer orders are accurately processed, tracked, and fulfilled in a timely manner while coordinating with internal teams such as sales, logistics, and warehouse to achieve high customer satisfaction.
RESPONSIBILITIES- Order Processing
Ensure correct product codes, quantities, and pricing in the order entry.
- Coordination & Communication:
Communicate with customers on order status, shipment schedule, and any discrepancies.
- Inventory & Delivery Monitoring:
Monitor delivery schedules to ensure on-time delivery to customers.
- Documentation & System Management:
Maintain accurate records in order management systems(IPOS).
- Issue Resolution:
Escalate complex issues to relevant departments and follow up to ensure resolution.
- Reporting:
Track KPIs such as order accuracy, delivery lead time, and customer satisfaction.
JOB REQUIREMENTS- Diploma or Degree in Business Administration, Supply Chain, or related field.
- Minimum 2–3 years of experience in order management, customer service, or supply chain.
- Strong coordination and communication skills.
- Proficiency in Microsoft Office (Excel, Power point) and CRM systems.
- Detail-oriented, organized, and able to work under pressure.
- Fluency in English (Korean, Chinese, Japanese language proficiency is a plus).
- Monday – Friday: 8.30am – 5.30pm
- 20 Penhas Road Singapore 208184 (Lavender Office)
- General Manager
Hanwha Offshore Solutions Singapore Pte LtdJurong East, 11 km from Bukit Merah
Hanwha Offshore Solutions Singapore serves as the Center of Excellence for Project Management and Execution, supporting the global energy ecosystem with advanced facilities and optimized production systems.
Job description:
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