Application Support Engineer

apartmentDCS Synthesis placePasir Ris scheduleFull-time calendar_month27/5/26

Job Description & Requirements

Responsibilities

Efficiently manage multiple incidents simultaneously in a high pressured environment
Handle all customer requests via various support channels; inbound phone calls, email, and chat
Clearly document and investigate all Support incidents
Comprehensive understanding of DCS’s platform and technical architecture so to effectively troubleshoot issues
Provide timely and meaningful updates to customers
Perform Level 1 Helpdesk troubleshooting, Level 2 remote troubleshooting, and Level 2 Onsite troubleshooting activities for existing Customers.
Standby support for our customers on off-office hours, weekends and public holidays on a rotational basis

Requirements

Minimum IT Diploma
Able to communicate with clients effectively
Minimum 2 years’ experience on Customer support
With experience in CRM / Loyalty System / POS is preferred
Good background in Microsoft SQL Database
Exceptional customer handling, telephone and written skills
Investigation and diagnostic skills and an enthusiastic ability to problem solve

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