[ref. g51190021] Insurance Executive - Geylang

About the role: Ensure deliverance of excellent customer service on products and services through omni channel platforms. Accelerate and optimise financial performance through diversification and digitisation deliberating value chain to deliver full potential on all revenue streams.

Job Responsibilities

Operations:

• Ensure smooth execution of daily operations administering policy servicing inclusive of liaising with partners for underwriting, claims, service support, etc.
• Attend to enquiries from all channels; inbound, outbound, emails, etc.
• Implement process improvements initiative to enhance operational efficiency and customer satisfaction.

Customer Service:

• Oversee customer service quality and service levels.
• Manage cases/feedback, both internal & external inclusive of feedback management
• Collaborate with stakeholders on complaint handling. Digital Marketing
• Assume overall responsibility on digital marketing strategy to drive business growth.
• Conceiving and executing marketing strategies converting online leads. Business Development & Analysis
• Responsible for full value chain activities
• Responsible for lead generation and sales cycle
• Conduct outbound calls to potential customers.
• Analyse market trending and competitiveness to maximize growth and drive operational improvements.
• Identify opportunities for new business development.
• Prepare monthly pipeline that will lead to closure and meeting monthly key performance indicators.
• Effective collaborations with internal and external stakeholders

Training:

• Manage training schedule, conduct, and deliver training/briefing for processes, products, campaigns, etc. inclusive of sales induction.

GIA Administration:

• Handle GIA related administration e.g., CPD hours, registration, deregistration of agents, etc.
• Ensure yearly CPD hours are fulfilled for license renewal.
• Ensure compliance in accordance with agency management framework.

Projects:

• Support/lead in projects.
• Assist in User Acceptance Test (UAT) Others
• Undertake any ad-hoc duties and activities as assigned

• Minimum Diploma in Business or any general discipline
• At least 3 years of relevant work experience in General Insurance
• Certification in General Insurance i.e., Basic Concepts and Principles, Personal General Insurance, Commercial General Insurance & Health Insurance
• Strong proficiency in Microsoft Office Tools (e.g., Excel, PowerPoint & Word)
• Comfortable with learning and adapting to new systems and transformation. • Strong stakeholders’ engagement skills, organizational skills, and communication skills
• Resourceful, meticulous, fast, and accurate
• Service oriented, objective driven, team player, disciplined and organised.
• Able to work well in a team setting, results-driven and fast-paced environment