Operations Executive (Home Nursing) - Toa Payoh - ref. c658823

About Company

Our client is a premier home care service center dedicated to providing exceptional care and support to individuals in the comfort of their own homes. With a team of highly trained professionals, they offer personalized care solutions tailored to each individual's unique needs, fostering independence and enhancing quality of life.

• Attend and follow through on inquiries.
• Handle customer service and client relations, complaints and related matters.
• Clients visit for home visit consultation when required
• Prepare and maintain accurate records and reports related to operations and client care on the CRM and other company systems.
• Build rapport, generate reports, and collect feedback on the standards, effectiveness, and efficiency of company personnel and products.
• Responsible for data analysis, generating, reviewing, and preparing trend reports, updates on key business metrics, and providing insights that drive decision-making
• Monitor and continuously look for improvement on work processes, policies, directives, and standard operating procedures to ensure high efficiency, service, and quality control standards.
• Involves and participates in projects relating to the business growth and improvements
• Prepare and conduct internal training based on business needs when required
• Foster positive communication and collaboration among different teams and departments to ensure cohesiveness.
• Assist the Head on Operations with daily operations, including checking, monitoring, analysis, preparation of business slides, reports and documents.

• Higher Diploma in Business Administration, or related field.
• Minimum of 5 years of experience in operations management, preferably within the healthcare industry, especially in-home care services.
• Ability to work in a team and build relationships with a diverse group of stakeholders at all levels.
• Strong analytical and problem-solving skills.
• Experience with budgeting and financial management preferred.
• Proficiency in using healthcare management software and technology and knowledge of healthcare regulations and compliance standards will be an advantage.

• 5.5 days; Working hours: Mon to Fri 9am - 6pm, Sat 9am - 1pm

-