Cleaning Operations Manager

Job Summary:

He or She will also mentor the management team as part of succession planning and represents the organization in meetings with clients, investors and business partners. He or She is expected to be at our project sites and build relationships with our clients and work closely with the Commercial and Environmental - Operations Executive as part of his role.

This requires him or her to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.

1. Oversee Daily Cleaning Operations:

• Manage the overall day-to-day cleaning operations at the assigned site(s), ensuring the highest standards of cleanliness and hygiene.
• Ensure the cleaning schedule is adhered to and tasks are completed within the designated timeframes.

1. Team Management:

• Lead, supervise, and motivate a team of Operations Executives and Supervisors.
• Provide guidance, training, and performance feedback to staff members to ensure efficient and effective work.
• Conduct regular team meetings to ensure clear communication and resolve any operational issues.

1. Scheduling & Planning:

• Develop and manage the daily, weekly, and monthly schedules for all Operations Executives and Supervisors.
• Ensure optimal allocation of resources (staff and equipment) to meet operational needs.
• Monitor and adjust schedules as needed based on operational demands, staffing levels, and client requirements.

1. Client Liaison:

• Maintain regular communication with clients to ensure service and cleaning standards are consistently met.
• Address any client concerns or feedback promptly and take corrective action where necessary.
• Participate in client meetings and ensure satisfaction with services provided.

1. Quality Assurance:

• Monitor and ensure compliance with company standards for cleanliness and safety at all times.
• Conduct regular inspections to ensure quality of cleaning services and provide corrective feedback to the team as needed.
• Establish and implement cleaning protocols and best practices to improve operational efficiency and service delivery.

1. Reporting & Analysis:

• Provide regular progress reports to the Head of Operations (HOO), including updates on staff performance, cleaning project statuses, and client feedback.
• Identify operational bottlenecks and suggest improvements to enhance workflow and productivity.

1. Recruitment & Staff Development:

• Plan and execute recruitment drives to hire Operations Executives, Supervisors, and cleaning staff as per operational needs.
• Ensure new staff are properly onboarded and trained to meet service standards.
• Monitor staff retention and address any workforce issues to maintain a motivated and high-performing team.

1. Health, Safety, and Compliance:

• Ensure compliance with all relevant health, safety, and environmental regulations.
• Ensure the team is properly trained on safety protocols and that necessary safety equipment is provided.
• Conduct regular safety audits and implement corrective measures as needed.

1. Additional Duties:

• Perform any other tasks or duties as assigned by the Head of Operations (HOO) to ensure smooth and efficient operations.
• stay up to date with industry trends and innovations in cleaning and operational management.

• Minimum 5 years of working experience in the cleaning industry
• Fluent spoken and written English
• PC literate at an advantage
• Possess Class '3' driving license
• With a positive attitude and experience in staff management
• Customer-oriented
• In good physical health
• Initiative and keenness to learn
• Willing to work night shift/ rotating shift/weekend/Public Holiday
• Willing to work outdoor (some projects might include outdoor environment)