Application support Engineer
The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.
The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.
Position Summary
The Application Support Engineer will be part of a team of engineers who will be required to play a crucial role in troubleshooting, resolving technical issues, and carrying out day to day operational activities primarily responsible for providing application support to a suite of Payments System applications in production to ensure maximum service uptime.
The incumbent should be proficient in ACI BASE24 applications & Nonstop platform and possess strong analytical and problem-solving skills.
Key Responsibilities- Provide quality day-to-day L2 Production support for ACI Base24 applications, troubleshooting, identifying root causes, and implementing solutions.
- Coordinate and support infrastructure maintenance & security patching activities.
- Manage new application releases, adhering to the best practices of the release management process
- Collaborate with various teams including Development, Infrastructure, Vendors, Security and Change management teams, to provide seamless support for the business.
- Manage Production issues by responding in a timely per the Service Level Agreement with the Business
- Enhance existing support process to maintain/improve service level & quality.
- Monitor application performance with Prognosis tools and identify improvement areas.
- Document support processes, procedures, and troubleshooting steps.
- Participate in on-call rotations for after-hours support.
- Bachelor’s degree in computer science or other related Technology disciplines in medium to large organizations
- At least 5 years of experience in the programming languages such as: TAL, C, C++, COBOL, ENSCRIBE
- Prior experience with Base24 Applications such as: Base24-Classic and Base24-EPS modules – POS Device Handler, POS Authorization, Host and Interchange ISO8583 Interfaces
- Expertise in HP Nonstop tools like FUP, SCUP, Peruse, Inspect, Debug, Spoolcom, Pathway, Enform, DDL, Guardian Procedure calls, TCP/IP programing, TMF
- In-depth understanding of Online Transaction Processing
- Experience with end-to-end systems development life cycles and standards in HPE Nonstop development environment
- A proactive team player who thrives in a fast-paced dynamic environment
- Excellent problem-solving and analytical skills
- Strong communication (both written and verbal) and interpersonal skills
- Application Support Domain with skills for managing and troubleshooting the Production issues
Network for Electronic Transfers (Singapore) Pte Ltd.