HR Administrative Assistant (Contract Management) – One North ~

About the role

You provide the administrative support that is in compliance with HR policies and established processes, and ensure that services are delivered in a consistent, timely and high‑quality manner in accordance with the service level agreement.

• Provide HR administrative support for the assigned portfolio, covering employee life cycle events such as probation confirmation, employee transfer, conversion of working hours, conversion of employment terms, contract renewal, post-retirement re-employment, post-basic incentive payment or salary adjustment upon attainment of higher qualifications, as well as staff referral incentive payout.
• Be aware of and deliver services in compliance with HR policies and established processes, ensuring that the services are delivered in a consistent, timely and high‑quality manner in accordance with the service level agreement.
• Update work trackers timely and accurately so that they serve as reliable data sources for monthly SLA reporting and productivity studies.
• Contribute to the knowledge repository for Contract Management team, participate in process documentation review and update as well as systematically identify requirement for new/revised documentation in line with evolving operational needs.
• Participate in cross-training of team members for knowledge-sharing to ensure consistent service delivery.
• Provide on-site support physically at the assigned work location and upkeep the service experience of stakeholders.
• Provide support to management in the review, development and implementation of processes; this may include preparing adhoc reports and gathering information as and when required for management analysis and decision-making.
• Contribute to the achievement of department workplans by proactively working on projects assigned.
• Be well-versed in the assigned portfolio and partner with stakeholders to deliver consistent administrative and advisory support.
• Proactively identify potential areas for improvement and work collaboratively with team members to develop effective solutions that enhance productivity, elevate work quality, and address service delivery gaps.

• Diploma in Human Resource or Business-related discipline.
• At least 1 year of Human Resource work experience.
• Proficient in SAP SuccessFactors and MS Office suite especially MS Excel.
• Interested in exploring technological system solutions to automate repetitive tasks. Prior hands-on experience with PowerAutomate and Robotic Process Automation (RPA) is an advantage.
• Keen learner, meticulous, proactive and strong team player with good interpersonal skills.
• Capable of managing high-volume HR activities while ensuring data confidentiality.
• Able to work effectively under tight deadlines and adjust to shifting priorities.