Customer Service Representative (Call Centre) - Toa Payoh

1. 5 days, office hours

• Reputable organization
• Competitive remuneration package

As a Customer Service Representative (Call Centre), you will be responsible for the following duties:

• Handle and follow up on customer inquiries through phone, email, WhatsApp, SMS, and social media platforms.
• Effectively manage a large volume of inquiries in a dynamic and fast-paced setting.
• Schedule patient appointments at the clinic.
• Operate and utilize the clinic’s management system.
• Provide customers with accurate information regarding dental treatments and procedures.
• Perform daily operational tasks within the Customer Service department.
• Foster lasting relationships with customers through clear and engaging communication.
• Understand and evaluate patients’ needs to ensure a high level of satisfaction.
• Warmly welcome customers and determine the reason for their call or visit.
• Collaborate with the Customer Service Manager to maintain quality service delivery.
• Prepare basic reports on confirmed appointments and patient follow-ups.
• Carry out additional tasks as assigned by Management.

Requirements:

• Possess a min NITEC qualification.

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777