IT Support Engineer
Job Description:
Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
IT asset management and other adhoc duties as assigned
Knowledge of ITSM or ITIL will be an added advantage
Job Requirements:
Good knowledge of Windows OS, AD, Office 365, Intune and SharePoint- 3 years of relevant working experience, preferably from SI environment
Strong problem solving skills and positive attitude
Good coordination and communication skills with internal and external customers
Able to work independently with minimum supervision
Excellent customer management skills
Entry level candidates are welcomed to apply
Preferably with ITIL Certification.