Bukit Merah - Operations Officer (Baggage) | Changi Airport | 3-Year Contract
Working Hours: 12-hour rotating shifts (including day/night, weekends, and public holidays)
Contract Duration: 3 years
Key Responsibilities- Baggage Flow Management
Monitor and optimize baggage-related resources—such as belts, racetracks, and early bag storage—via the Baggage Management System (BMS)
Utilize predictive baggage platforms to identify data trends, detect anomalies, and implement proactive solutions
Adjust baggage resource allocations in real time to accommodate changes in flight schedules or aircraft types, minimizing disruptions- Incident Management
Deploy and manage ground response teams during operational disruptions or adverse weather events
Liaise with airline and ground handling teams to support manual baggage operations when necessary
Requirements- Diploma or Degree in Aviation Management, Operations Management, or a related discipline
- Willingness to work 12-hour rotating shifts, including weekends and public holidays
- Strong analytical, problem-solving, and communication abilities
- Able to stay calm under pressure and make sound, quick decisions in fast-paced environments
- Team-oriented, adaptable, and growth-minded
- Knowledge of data analytics and operations management is an advantage
- Familiarity with aircraft types, apron, and baggage operations is preferred
- Possessing a valid Class 3 driving license is a plus
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