Customer Service Representative(Manufacturing)
STATS ChipPAC Sembawang Full-time
Manage Customer production order releases inclusive weekend support if require
- Drive Customer Service Index to improve operational indices for customers.
- Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.
- Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure.
- Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.
- Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes.
- Handle with Shipping on inbound/outbound requests.
- Make arrangements for customer visits and maintain good relationships with customer
Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):
- Diploma and/or Degree graduate in any discipline.
- Preferably experienced in the area of Customer Service & Planning in manufacturing environment.
- Possess good interpersonal and communication skills.
- Possess problem solving capability.
Morgan McKinleyToa Payoh, 13 km from Sembawang
We’re seeking a Customer Support Representative to handle communications across calls, emails, and chatbot, resolve user issues, document incidents, and collaborate with teams to deliver timely and effective service.
Key Responsibilities...
ALLIANZ INSURANCE SINGAPORE PTE. LTD.Toa Payoh, 13 km from Sembawang
queries,providing exceptional service, and resolving customer concerns promptly andaccurately. Your primary objective will be to ensure customer satisfaction andmaintain strong relationships with our valued clients.
Responsibilities:
• Attend to all...
STATS ChipPACYishun, 3 km from Sembawang
Manage Customer production order releases inclusive weekend support if require
• Drive Customer Service Index to improve operational indices for customers.
• Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel...