Customer Service Executive (Tuas) (5days) (Meals provided) - Jurong West

Job Description:

• Provide introductory information about the company and its products and services to new customers
• Respond to customer inquiries
• Advise customers on products or services to best suit their specific requirements
• Prepare quotations and follow up with customers for their acceptance.
• Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.
• Prepare delivery orders and other relevant documents.
• Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.
• Resolve customers’ concerns, if any.
• Build and maintain long term business relationship with new and existing customers.

Requirements:

• Minimally 2 years of working experience, with experiences handling container shipment.
• Prior customer service or sales coordinator experience will be an advantage
• Preferably with knowledge for import and export shipments
• Experience in logistics industry will be an advantage
• Friendly and welcoming disposition
• Has initiative, independent and able to work in dynamic environment
• Good command of written and verbal English
• Excellent organizational and multitasking skills