IT Engineer - Bukit Merah

The ideal candidate will possess deep technical expertise in IP networking and optical transport technologies, and will play a key role in ensuring the performance, reliability, and scalability of our Telco-grade network services.

Responsibilities:

• Design and implement DWDM-based optical transport networks for datacenter interconnect.
• Architect and deploy SD-WAN solutions for enterprise and carrier-grade clients.
• Configure and optimize IP Transit, BGP routing policies, and peering strategies.
• Configure routers, maintain switches, firewalls, VPNs across multi vendor platforms.
• Ensure network scalability, redundancy, and high availability.

• Serve as a Technical point of contact for clients, providing consultations, solutions design and post deployment support.
• Prepare and present technical documentations, network diagrams and change management plans.
• Monitor network health and performance using NMS tools (e.g., SolarWinds, Zabbix).
• Troubleshoot and resolve complex L1–L3 network issues.
• Perform firmware upgrades, configuration backups, and preventive maintenance.
• Maintain accurate and up-to-date documentation of network topology and configurations.
• Provide support during after-hours, weekends, and public holidays when required.

• Implement network security measures including ACLs and firewalls.
• Conduct regular network audits and vulnerability assessments.
• Ensure compliance with internal policies and industry standards.
• Ensure all deployments comply with SLAs, QoS, and security standards.
• Maintain accurate documentations of network architecture, configurations and SOPs.

• Work closely with NOC, SOC, and datacenter operations teams.
• Mentor junior engineers and provide technical escalation support.
• Coordinate with vendors and service providers for hardware/software support and procurement.

• Lead network infrastructure projects from planning to execution.
• Prepare technical proposals, cost estimates, and implementation plans.
• Provide regular updates to management on project milestones, risks, and outcomes.

Requirements:

• Bachelor’s Degree in Computer Science, Telecommunications, or related field.
• Minimum 5 years of experience in network engineering, preferably in Telco/ISP backgrounds.
• Strong hands-on experience with:
• DWDM systems
• SD-WAN technologies
• IP Transit, BGP routing, and network peering
• Familiarity with cloud networking (AWS, Azure, GCP).
• Strong analytical, troubleshooting, and documentation skills.
• Willingness to travel for short business trips occasionally.
• A collaborative team player with the ability to support cross-border projects and work with international teams.
• Proficient in spoken and written Mandarin to communicate with our SOC/NOC stakeholders.
• Certifications such as CCNP, JNCIP, or equivalent is an advantage.
• Possession of own transport is an advantage.
• Candidates with more experience will be considered for the Senior IT Engineer position.

Join our team and apply your expertise to build and support the critical infrastructure that drives our business forward.