F&B Assistant Operations Manager (Attractions & Destination Experience)

The F&B Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance within USS/Oceanarium/ACW in Resorts World Sentosa. This role assists in team leadership, revenue optimisation, and guest satisfaction while ensuring compliance with company standards and brand expectations.

Job Responsibilities:

Operational Support & Service Excellence:

• Assist in managing daily outlet operations to ensure smooth and efficient service delivery.
• Uphold and enforce service standards, operational procedures, and company policies.
• Monitor floor operations and provide hands-on support during peak service periods.

Revenue & Cost Control:

• Support revenue generation initiatives, including upselling and promotional activities.
• Assist in monitoring operational costs, inventory control, and waste management.
• Contribute to achieving outlet profitability targets through effective cost management.

Team Leadership & Development:

• Supervise and guide team members to ensure service excellence.
• Assist in conducting training and coaching to improve performance and product knowledge.
• Support scheduling, manpower planning, and team motivation initiatives.

Guest Experience & Quality Assurance:

• Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns.
• Monitor guest feedback and implement improvements where necessary.
• Foster a service-oriented culture focused on delivering memorable experiences.

Job Requirements:

• Diploma in Food & Beverage, Hospitality Management, or equivalent preferred.
• Minimum 2 – 3 years of experience in a supervisory role within F&B operations.
• Proficient in Microsoft Office applications.
• Strong understanding of service standards and beverage knowledge.
• Strong leadership and supervisory skills.
• Good financial awareness and understanding of revenue and cost control.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Strong organisational and time management skills.
• Ability to perform effectively in a fast-paced and high-pressure environment.
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.