Service Manager (4S Operations)
BYD Dealership Geylang Full-time
About the Role
BYD by 1826 is seeking an experienced Service Manager (4S Operations) will lead the front-of-house aftersales 4S operations, managing customer interactions, service advisors, and overall service workflow at our first full-scale 4S flagship automotive facility in Singapore.
BYD by 1826 has sold over 5,000 BYD vehicles to date and is expecting a continued growth of 5,000 BYD car sales/year ahead, this role will oversee and scale the entire aftersales function, including workshop operations, spare parts, warranty, PDI, and body & paint.
Current openings for our 4S flagship automotive facility include:
- General Manager, Aftersales
- Parts Manager, Aftersales
- Workshop Manager
- Service Manager
- Technician Lead
- Lead and manage Service Advisors and front desk operations
- Oversee service booking, check-in, job coordination, and delivery
- Ensure smooth customer journey from intake to vehicle handover
- Handle customer feedback, complaints, and escalations
- Drive customer satisfaction (CSI) and retention
- Monitor daily service volume and advisor productivity
- Minimum 5–10 years in automotive aftersales/customer service
- Experience managing service advisors or front-line teams
- Strong communication and customer management skills
- Play a key role in shaping customer experience in a new 4S setup
- Opportunity to lead and build a customer-facing team
StaffKing Pte LtdBedok, 4 km from Geylang
Salary
• Service Engineer: Up to $4,000
• Service Manager: Up to $7,000
• Location : East
?️ Service Engineer – Responsibilities
• Perform installation, testing, and commissioning of UPS systems
• Carry out preventive maintenance and on-site...
APP SYSTEMS SERVICES PTE. LTD.Bukit Batok, 14 km from Geylang
to unlock their full potential. If you're ready to challenge yourself and showcase your abilities, APP offers the perfect environment for you to thrive.
We are looking for an Assistant Service Manager to oversee our Chiller Service team in Singapore...
BYD DealershipToa Payoh, 4 km from Geylang
About the Role
BYD by 1826 is seeking an experienced Service Manager (4S Operations) will lead the front-of-house aftersales 4S operations, managing customer interactions, service advisors, and overall service workflow at our first full-scale 4S...