Customer Service - Debt Recovery (No experience required) - Bedok

apartmentAltis Consulting placeBedok scheduleFull-time calendar_month12/8/25

Responsibilities:

To make phone calls, send reminders and to communicate with customers for all repayment matters
To send out over due notices for customers who may have missed repayments
To be able to listen and understand customers’ situation well in order to suggest a solution or a suitable payment plan
To identify, recover and keep track of assigned accounts for outstanding debts
To investigate and resolve any discrepancies for the customers
To build good and lasting relationships with customers to avoid future issues
To follow-up closely with customers for payment
To provide clear and coherent explanation of loan contract terms, products and details to customers
To answer customers’ queries and to explain loan procedures over the phone
To help in administrative duties such as photocopying and filing when necessary

Requirements:

Education: Minimum N Level certification.
Experience: At least 5 years of relevant working experience. In-house training will be provided.
Skills:
Proficient in PC usage.
Strong communication and interpersonal skills.
Ability to communicate effectively with Chinese-speaking customers.
Attributes:
Friendly, open-minded, and positive attitude.
Self-motivated and diligent with attention to detail.

Working Hours: 10am - 7pm | 5 working days

1 Off day on Weekday, 1 Off day on Sunday(fixed).

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