Customer Service Officer (receptionist/mall)

1. Ensures highest standard of service delivery to tenants/ customers/ visitors.
2. Handle first level enquires, through incoming calls, email or walk in.
3. Understand tenants/ customers/ visitors needs and provide quick, accurate and satisfactory answer to their queries and concerns.
4. Gather tenants/ customers feedback and sentiments and escalate to the relevant parties for further actions.
5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with tenants/customers.
6. Ensure smooth visitors registration.
7. Assist and provides support for tenant events activities in the aspects of registration to ensure events organised by tenants within the building premises run smoothly.
8. Manage car park application include promoting season parking.
9. Coordinating with relevant parties on tenant directory, digital panel, website and TV screen.
10. Maintains and improves service level quality by adhering to standards and guidelines.
11. Attend to urgent cases referred by Building Manager.

1. ‘N’ Level, Others (please specify) Nitec/ GCE "O" Level/ Diploma in any discipline

HOW TO APPLY:

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