Assistant Director - HR Operations and Technology (HCM) - Toa Payoh

Company description:

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.

Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg

Job description:

• Lead and manage the team in the delivery of day-to-day HR operations, including employee data management, onboarding and offboarding processes, work pass administration, and other employee life-cycle activities.
• Drive continuous improvement, process harmonisation and standardisation across HR operations, and identify opportunities for automation and digital enablement.
• Ensure HR operational policies, procedures, and workflows are documented, updated, and compliant with internal controls, governance requirements and regulatory standards.
• Serve as project lead for new HR technology initiatives, collaborating closely with HR functional leads, Corporate IT and external vendors to ensure timely and successful implementation.
• Oversee the ongoing administration, maintenance, and optimisation of HR systems to ensure seamless daily operations; provide training and guidance to end-users to maximise system adoption and effectiveness.
• Develop and implement an analytics framework to advance from standard reporting to predictive analytics, delivering actionable insights and recommendations to the HCM leadership team and key stakeholders.
• Enhance HR dashboards, key metrics and reports that support workforce planning, decision-making and business strategies.
• Partner with relevant teams to champion HR digitalisation initiatives, including identifying, piloting and scaling automation tools and emerging technologies.

• Bachelor's degree in Business, Human Resource Management, Information Technology or a related discipline; a double degree or relevant certifications in both IT and HR would be highly advantageous.
• Minimum 15 years of progressive HR operations experience, including at least 5 years in a leadership capacity managing a team.
• Strong working knowledge of end-to-end HR processes, policies, and best practices across the employee lifecycle.
• Proven experience in HR process re-engineering, workflow improvement, and system implementation and optimisation.
• Hands-on experience with major enterprise HR systems (e.g. SAP HCM, SuccessFactors, Workday, etc.).
• Demonstrated ability to drive HR digital transformation and automation initiatives.
• Solid track record in leading complex projects, with strong stakeholder management and vendor management skills.
• Strong analytical skills with the ability to translate data into meaningful insights; experience with data visualisation tools (e.g. Power BI, Tableau) and basic statistical analysis is a plus.
• Excellent interpersonal, communication and problem-solving skills, with a high degree of initiative, adaptability and resilience.

Profile description:

In this role, you will be responsible for reviewing, redesigning and optimising HR processes, championing standardisation and automation, and ensuring compliance with governance standards as well as enabling a modern, user-friendly HR experience.

This is an exciting opportunity for a collaborative and forward-thinking leader to transform HR operations and technology and contribute to the organisation's overall success.