Customer Service Manager (Technical service / Machinery) HY86

Job Responsibilities:

• Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customers satisfaction and operational efficiency.
• Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Job Requirements:

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or related field
• Minimum 5 years of relevant working experience in a managerial or senior leadership role
• Experience in machinery, equipment or technical service industry will be an added advantage
• Customer-focused mindset and excellent communication skills
• Strong leadership and people management skills
• Strong decision-making skills and problem-solving skills, with the ability to manage conflicts, build consensus and align multiple stakeholders
• Strong multi-tasking, organizational and time-management skills in a fast-paced environment.
• High self-drive, meticulous and good analytical skills
• Able to work after office hours when required (for urgent customer support).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref••@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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