Export Customer Service Executive in a leading Forwarding MNC (ID: 681188)

Our client, a Global Japanese Freight Forwarding Group company is looking for candidates for the position of Export Customer Service Executive.

Job Description

• Direct contact with customers with outstanding friendly and reliable service offered.
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking.
• Check on the Export Documents Compliance when processing the export work order.
• Apply the correct export permit and other export custom processed on timely manner.
• To answers all call within 3 ringing tone (without fail).
• Monitor the onboard status without fail and to informed customer on any irregularity.
• Good communication among all related department concern Eg: Operations, Warehouse, Traffic, Planning team.
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement.
• Ensure that all monthly customer report is submitted on timely manner without fail.

• Minimum N or O Level qualification.
• Minimum 1 – 2 years experiences in airfreight operations (export/import).
• Candidate with direct working experience will consider for senior positions.
• Must possess a sense of urgency and responsibility in work.
• Knowledge of airfreight documentation and customs procedures.
• Able to work independently and handle urgent shipments.
• Require basic knowledge of computer (eg: MS Excel, Words etc.)

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.