*Urgent- Perm* Customer Service Coordinator - East ($3000-$3200) #NJE

• Manage servicing and breakdown hotlines, addressing enquiries, booking appointments, and arranging courtesy vehicles.
• Support customers with accident reporting, repair updates, and service recommendations.
• Coordinate vehicle changeovers and maintain service turnaround times.
• Ensure accurate data entry in internal systems and proactive communication with customers.

• Facilitate courtesy vehicle allocation for internal customers through system requests.
• Prepare, verify, and file all required vehicle documentation.

• Schedule workshop appointments, track vehicle progress, and validate completed repairs against standards.

• Generate job chits in Salesforce with clear work descriptions and assign operation assistants for vehicle logistics.

• Update fleet management systems with real‑time vehicle movements.
• Identify operational gaps and support continuous improvement efforts.
• Prepare job sheets, manage service records, and assist with projects/events.

• Work closely with internal/external teams to ensure smooth operations.
• Uphold professionalism in all customer and stakeholder interactions.
• Provide timely responses to enquiries during working hours and interim support after hours when necessary.

• Carry out any other duties or responsibilities as assigned by superiors, in support of departmental or organizational needs, ensuring flexibility and responsiveness to evolving operational requirements.

Recruit Express Pte Ltd (EA Licence No: 99C4599)